WhatsApp Checkout
Enable seamless checkout through WhatsApp for your customers
What is WhatsApp Checkout?
WhatsApp Checkout allows customers to send their order details directly to your WhatsApp with a single click. It's the most popular checkout method on ShopKatalog, with 70% of customers preferring it.
✅ Benefits of WhatsApp Checkout
- Customers already use WhatsApp daily
- No account creation required
- Direct communication with customers
- Build personal relationships
- Send photos, videos, and voice notes
- Instant order confirmation
- Easy follow-up and support
How It Works
- Customer browses your shop
They view products and add items to their cart - Customer clicks "Checkout via WhatsApp"
A pre-filled WhatsApp message opens with their order details - Message is auto-populated
The message includes: shop name, product names, quantities, prices, and total - Customer sends the message
They click send and the order arrives in your WhatsApp - You respond and confirm
Discuss payment method, delivery details, and finalize the order
Setting Up WhatsApp Checkout
Step 1: Add Your WhatsApp Number
- Go to your shop dashboard
- Click "Shop Settings"
- Find the "Contact Information" section
- Enter your WhatsApp number with country code (e.g., +1, +44, +234, etc.)
- Save changes
Step 2: Verify Your Number
Make sure:
- The number is active and can receive messages
- WhatsApp is installed on your phone
- You check WhatsApp regularly for new orders
- You have good internet connection
Step 3: Test the Integration
- Visit your shop URL
- Add a product to cart
- Click "Checkout via WhatsApp"
- Verify the message opens correctly
- Send a test message to yourself
Best Practices
Response Time
- Respond to orders within 5-10 minutes when possible
- Set up auto-reply for after-hours (optional)
- Let customers know your business hours
- Use WhatsApp Business for professional features
Message Templates
Save common responses:
Order Confirmation:
"Thank you for your order! 🎉 Your total is [amount]. Please send payment to [account details]. We'll deliver within 24-48 hours."
Payment Received:
"Payment confirmed! ✅ Your order is being prepared. You'll receive tracking details soon."
Order Delivered:
"Your order has been delivered! 🚚 Please confirm receipt. We'd love your feedback!"
WhatsApp Business Features
Consider using WhatsApp Business (free) for:
- Business Profile: Show your shop info, hours, and location
- Quick Replies: Save frequently used messages
- Labels: Organize customers and orders
- Catalog: Showcase products within WhatsApp
- Auto-Reply: Send automatic greetings
- Away Message: Let customers know when you're unavailable
📱 Download WhatsApp Business: Available free on Google Play and App Store
Managing Orders
Tips for managing WhatsApp orders efficiently:
- Use labels to mark order status (New, Paid, Shipped, Delivered)
- Pin important conversations
- Archive completed orders
- Take screenshots of important details
- Use starred messages to save payment confirmations
- Create broadcast lists for promotions
Common Issues
WhatsApp button not working
Possible causes:
- WhatsApp number not added to shop settings
- Invalid phone number format
- Missing country code
Message not pre-filled
This can happen on some browsers. The customer can still manually type their order. Recommend using Chrome or Safari.
Not receiving orders
Check:
- WhatsApp is installed and active
- Phone has internet connection
- Number is correct in shop settings
- Phone is not in "Do Not Disturb" mode
Tips for Success
🎯 Be Professional
Use proper grammar, emojis sparingly, and respond professionally
⚡ Be Fast
Quick responses lead to more completed sales
📸 Send Photos
Show packaging, shipping proof, or additional product angles
💬 Stay Connected
Follow up after delivery and ask for feedback
Next Steps
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